Let's walk you through the customer experience from the offer email until the money is in your customer's account

Refund details

  1. After clicking on the email or unique link, the customer will get to a refund detail page

Sign in/up

  1. Here, the customer signs in, get a code and verifies it (or if it's their first time using Apace, they signup)

Card verification

  1. To ensure that we refund the correct customer, we require the customer to enter the card used in the purchase. We verify it with the last 4 digits the merchant sent when creating the refund (and if it's a debit card we will only send the money back to that card)


  1. Confirm that all the information is correct and agree to the terms


The refund is in your customer's account (and you will pay it back at a later time!)