Let's walk you through the customer experience from the offer email until the money is in your customer's account
Refund details
- After clicking on the email or unique link, the customer will get to a refund detail page
Sign in/up
- Here, the customer signs in, get a code and verifies it (or if it's their first time using Apace, they signup)
Card verification
- To ensure that we refund the correct customer, we require the customer to enter the card used in the purchase. We verify it with the last 4 digits the merchant sent when creating the refund (and if it's a debit card we will only send the money back to that card)
Summary
- Confirm that all the information is correct and agree to the terms
Woohoo!!
The refund is in your customer's account (and you will pay it back at a later time!)
